How To Re-Subscribe A Contact To Emails and SMS

If a contact is not receiving our emails because they previously unsubscribed, please complete the following steps to get them subscribed again:


  • Let the contact know they previously unsubscribed on [date] and ask if they would like to be re-subscribed to our emails
  • If the contact confirms the request:
    • Check their profile in Ontraport to confirm their purchase email address (this may not be the same as their HelpScout email address)

    • Fill out the following form on their behalf, ensuring that their purchase email address is entered

      https://spt.pages.ontraport.net/

    • SMS and Country can be filled out if they need to update their SMS details, or these fields can be left blank (it will not clear their existing number)
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