YF10 Zoom Trouble-shooting

If a client is requesting access to the YF10 Live Trading Room:

• Look up their purchase email in Ontraport and check that they have a valid YF10 purchase (with no refunds)
• In the Ontraport contact record, go to 'Simple Products' and check that their deactivation date has not passed
• If they are eligible for the Zoom calls, check the Coaching RTR Zoom account and re-send their registration email (let Caroline know if you need credentials) to confirm that the client was registered for the Live Trading Room:
  • Go to: Webinars
  • Click on the next YF10 Live Trading Room (do not Edit)
  • Go to: Invitations
  • Scroll down to: Manage Attendees
  • Click: Edit
  • Search for the client's name and/or email
  • Check the box next to the client's name and select: Resend Confirmation Email

• Let the client know that their unique attendee link was sent directly to their email address by sending the following TypeDesk response.

• If the client is not registered in Zoom:
  • Ask Rhod to check if the client's YF10 Zap was successful and to re-run it if required.
  • Log into the support@hypertrend.xyz Zoom account and check if the client's email address is listed under Approved Registrants (ensure the client has not been blocked)

  • If the client is not on the registrant list, click on the link below and register the client again.

    https://scottphillipstrading.zoom.us/webinar/register/WN_HkTIy2XiQzqW3efC-0MfBA#/registration

  • Ask the client to confirm that they have received the new registration confirmation email
  • Note: DO NOT send the link above to the client as we don't want the link to be shared with others