Troubleshooting 100X Coin Club SMS Trade Alerts

For a contact to receive SMS alerts, the following fields must be updated correctly in Ontraport:

  • Contact Record:
    • Country
    • SMS Number including Country Code
  • Simple Products:
    • The contact must have an active 100x Coin Club subscription
    • The contact must have the '100XCOIN CLUB : SMS OPT IN' box checked



Note: SMS alerts may not work if a customer has unsubscribed from our messages (you can see this on their Contract Log in Ontraport). To re-subscribe a contact, please follow these steps.


100X Coin Club SMS Alerts are sent via third-party providers outside of Ontraport for all locations as follows:

  • United States and Canada - Provider: Roezan
  • All other countries - Provider: Bulk SMS

If a member is not receiving SMS alerts, please ensure all the details above are correct, then follow the relevant troubleshooting steps below.


Contacts Located In The USA and Canada

  • Due to SMS sender restrictions in the USA and Canada, North American members cannot receive SMS messages directly from Ontraport. Instead, we use a third-party provider called Roezan.


  • A new contact is created Roezan whenever the following details are entered into the Ontraport Contact Record (e.g. upon purchasing 100X Coin Club)
    • Country: United States

    • SMS Number including Country Code (+1)


  • An email is then sent from Ontraport to the contact confirming that a test SMS message will be sent within 15 mins. Contacts are asked to reach out to Support if the test SMS message is not received. Here is a sample email sent to a contact:

  • If the Contact's details are updated correctly in Roezan, the test message will be sent. It can be located in 'Conversations' by searching for the contact's name or email address:

Troubleshooting for USA and Canadian Contacts

  • Ask the contact to confirm their SMS number & country and ask them to add our USA sender number to their contacts: +1 (877) 969-4001


  • Ensure the following fields are updated correctly in Ontraport:
    • Country: United States or Canada
    • SMS Number including Country Code (+1)
    • Simple Products: '100XCOIN CLUB : SMS OPT IN' box checked
    • System Information: check that the Trade Alerts Sender is set to: scott@scottphillipstrading.com
  • Log into Roezan and search for the customer by email address under 'Contacts'

    • Check to see whether the customer has a contract profile in Roezan


    • If the customer has a profile in Roezan,
      • Check whether the initial test message and any trade alerts have been sent. If not, let Caroline know that a Rozean contact was created without an initial message being sent
      • Check whether their SMS and country code is correct in Roezan. If the SMS number is incorrect in Roezan but correct in Ontraport, do the following:
        • Copy the SMS number in Ontraport inc. country code
        • Delete the number
        • Add '0' as the SMS number
        • Refresh the profile
        • Paste the correct SMS number back into the 'SMS Number' field
        • Refresh the profile
        • Check their Ontraport Automation Log and wait for the Roezan automation steps to run:


        • Once the automation steps have run , go to Rozean and search for the contact's email address under 'Contacts'
        • Look for a NEW profile with the correct phone number

        • On the new contact record, scroll across and click on the 'Conversations' icon for that contact

        • Check to see that the initial test message has gone out

      • In HelpScout, ask the customer to confirm they have received the test SMS
        • Note: you can check Roezan for replies, but we do not monitor this inbox so it's best to continue the conversation in HelpScout
      • In Roezan, click on the 3 dots to delete the profile with the incorrect phone number



    • If the customer can't be found in Roezan,
      • Check their Ontraport Automation Log for the Roezan automation steps:

      • If the automation steps are not there, update the contact's Ontraport details to push out a new automation:
        • Copy the SMS number in Ontraport inc. country code
        • Delete the number
        • Add '0' as the SMS number
        • Refresh the profile
        • Paste the correct SMS number back into the 'SMS Number' field
        • Refresh the profile
        • Check their Ontraport Automation Log and wait for the Roezan automation steps to run
        • Follow the steps above under: "If the customer has a profile in Roezan"
      • Note: if the contact is still not added to Roezan
        • Ask Rhod to check the Roezan Zap History in Zapier to see if the contact was sent to Roezan successfully
        • Rhod to notify Caroline if there are further errors

Contacts Located Outside of the USA

  • Ontraport's native SMS provider, Twilio, has introduced a ban against sending Cryptocurrency messages. This means we can no longer send any SMS messages directly from Ontraport.


  • SMS messages outside of USA and Canada are sent by a provider called BulkSMS


  • When a contact purchases 100x Coin Club, a Welcome Email is sent which contains a link to opt-in for SMS messages. Once the contact opts in, the following settings are updated on the contact record in Ontraport:
    • Main Contact Record:
      • Country
      • SMS Number including Country Code
    • Simple Products:
      • '100XCOIN CLUB : SMS OPT IN' box checked

    • System Information: check that the Trade Alerts Sender is set to: scott@scottphillipstrading.com


  • All future trade alerts sent via email will be displayed in the member's Contact Log, however SMS messages will only be displayed in BulkSMS

Troubleshooting for Non-USA-based Contacts

  • Ask the contact to confirm their SMS number & country


  • Ensure the following fields are updated correctly in Ontraport and make any updates provided by the customer:
    • Country
    • SMS Number including Country Code
    • Search for the country code in Google to check that it correctly matches the country listed. If not, correct the country.
    • Simple Products: '100XCOIN CLUB : SMS OPT IN' box checked

    • System Information: check that the Trade Alerts Sender is set to: scott@scottphillipstrading.com


  • Send a test message from BulkSMS
    • Log in and go to 'New Message'
    • Enter the contact's phone number, including country code, from Ontraport
    • Click on 'Template :Insert'
    • Select the following 'test message' template by clicking on it

    • Select: 'Insert'
    • Send the message
    • Go to 'Sent Messages' and check if the message was sent successfully

  • Ask the customer to confirm they have received the test SMS
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.